1. About this policy
This Cookie Policy explains how Sports Healing Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our websites sportshealing.com and chinmaygupte.com (together, the “Websites”), and how you can control them.
It should be read together with our Privacy Policy, which explains how we handle personal information more generally. We use cookies in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR).
2. What cookies are
A cookie is a small text file that a website places on your computer, tablet or phone when you visit it. Cookies allow a website to recognise your device, remember your preferences, and understand how the site is being used. Similar technologies, such as pixels and local storage, work in comparable ways; where we refer to “cookies” in this policy, we mean these technologies too.
3. Your consent
When you first visit either of the Websites, you will see a cookie banner. Strictly necessary cookies are set automatically, because the Websites cannot function properly without them and the law does not require your consent for them.
All other cookies — in our case, analytics cookies — are set only if you agree to them. You can accept or reject them from the banner, and you can change your choice at any time using the cookie settings on the Websites. Rejecting analytics cookies will not affect your ability to browse the Websites, read our patient education material, or contact us.
4. Strictly necessary cookies
These cookies are essential for the Websites to work securely and to remember the choices you make. They do not track you across other websites and are not used for marketing.
| Purpose | What it does | Duration |
| Session management | Keeps the Websites working correctly as you move between pages | Until you close your browser |
| Security | Helps protect the Websites and your connection against misuse | Session or short-lived |
| Cookie preferences | Remembers whether you accepted or rejected analytics cookies, so we do not ask you again on every visit | Up to 12 months |
5. Analytics cookies
With your consent, we use Google Analytics — a web analytics service provided by Google — to understand how visitors find and use the Websites, which pages are most useful, and where the experience could be improved. This helps us make our patient education material better.
Google Analytics collects information such as your IP address, your device and browser type, the pages you view, and how long you spend on them. We use it only in aggregate to understand patterns of use. We do not use it to collect health information, and we do not use it to identify you personally.
The analytics cookies used are:
| Cookie | Purpose | Duration |
| _ga | Distinguishes one visitor from another so that visits can be counted | 2 years |
| ga<container-id> | Maintains the analytics session state for our Google Analytics property | 2 years |
You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on, available from tools.google.com/dlpage/gaoptout.
6. Cookies we do not use
We do not use advertising cookies, profiling cookies, or cookies that track you across other companies’ websites. We do not sell your personal information, and we do not allow third parties to use cookies on the Websites for their own advertising purposes.
7. Third-party cookies and international transfers
The analytics cookies described in section 5 are set by Google, which acts as our service provider. Information collected through Google Analytics may be transferred to and processed on servers outside the United Kingdom, including in the United States.
Where this happens, the transfer is protected by an appropriate safeguard recognised under UK law — such as the UK Extension to the EU–US Data Privacy Framework, or Google’s standard contractual clauses together with the UK International Data Transfer Addendum. Analytics data of this kind is collected only with your consent and does not include your health information.
If you follow a link from the Websites to a third-party service — such as myKneeScan.com or an online booking or payment provider — that organisation will use its own cookies, governed by its own cookie and privacy policies.
8. How to control cookies
You have several ways to control cookies:
- Our cookie banner and settings — accept or reject analytics cookies, and change your choice at any time;
- Your browser settings — most browsers let you see what cookies are stored, delete them individually or entirely, and block cookies from being set. Look under Settings, Preferences or Privacy in your browser’s menu;
- The Google Analytics opt-out add-on — see section 5.
Please note that blocking all cookies, including strictly necessary ones, may stop parts of the Websites from working properly.
9. Changes to this policy
We may update this Cookie Policy from time to time — for example, if we begin using a new tool. The current version is always available on the Websites, and the “last updated” date at the top shows when it last changed.
10. Contact us
If you have any questions about our use of cookies, or about how we handle your personal information, contact us:
- By email: patient@sportshealing.com
- By telephone: +44 (0)20 7483 5160
- By post: Sports Healing Ltd, Woodlands Grange, Woodlands Lane, Bradley Stoke, Bristol, England, BS32 4JY
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. Our ICO registration reference is ZA005873.